Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
- At Shambala Bracelet we use Royal Mail for all our postage services and everything is sent by recorded delivery within UK. Delivery within UK will be within 10 working days from the date of placing the order
- We use Royal Mail for international postage aswell and takes approximately
- Europe - 10-12 days
- USA and Canada 10-12 days
- Rest of the World 10-14 days
- Charges for UK deliveries are £2.99 for smaller items
- Charges for UK deliveries are £3.99 for larger items like Full Shamballa Necklace
- Charges for Europe deliveries are £3.99
- Charges for USA and Canada are £3.99
- Charges for the rest of the world are £4.99
- Privacy & Security
- At Shambala Bracelet we take your privacy very seriously and therefore never share your information with anyone.
- Returns & Replacements
- We try our best to take good pictures which depict the best colour of the product and try to give as much information on the products as possbile. But there still be times when you may change your mind or the item is received damaged. Worry not, you have 7 days from the date of receiving the item to return it to us in case you change your mind. Just email us at customercare@shambalabracelet.co.uk with your Order id and what item you like to return and we will email you back with a confirmation.
- You can return by any service you like, as long as you retain a proof of posting. You may purchase an extra insurance for your piece of mind. We will not refund any postage costs for returning the item to us unless the item was received in damaged condition, in which case we might just send you another one, upon showing us the a picture of the damaged item.
- Ordering
- There are 2 ways of placing an order with Shambala Bracelet, you can do it the old fashion way by calling us between the working hours and place the order with a person or you may just place the order over the website.
- Payment, Pricing & Promotions
- We at Shambala Bracelet, scour through out the world looking for unique and different items to bring to our loyal customers at the high street and online beating prices. We endevour give the best prices available and do send out promotions through newsletters. We only accept using all major credit and debit cards, sorry no cheques.
- Viewing Orders
- You can always login to your account and view your order details, cancel an item, place an order, and re-order any previous orders
- Updating Account Information
- You can always log into your account from the link on the top of the page and update your account info, like changing your password, update a new address and more.
